Terms & Returns

 

Terms & Conditions
Visa and Mastercard accepted, or prepay with a cashier's check or money order.
CODs require prior permission by Family Heirloom Weavers.
Personal checks are accepted, but are subjected to a $25.00 non-sufficient fund charge, will not be run through a second time and may be subject to a 10 day hold.
Any unpaid amount due must be paid with a cashier's check, money order, Visa or Mastercard.
We reserve the right to refuse any order.
If customer would prefer a mailed brochure, a $5.00 charge will apply.

Return Policy
Returns accepted within 30 days only if the item is in new/unused condition.
No returns on personalized items.
Please inspect all items upon receipt. Should there be any defect, we will issue a call tag valid for a period of 5 days from receipt of package.
After this time, any return for any reason will be done at customer's expense. 
All returns must have a tracking number.
Returns should be sent via UPS or USPS certified mail to:

Family Heirloom Weavers
601 Maple St.
Red Lion, PA 17356

Insure if applicable.
Credit will be issued upon receipt of item if all policies are followed.
Credit is given for merchandise only and a 15% restocking fee will be applied, unless item is damaged.

Ordering
Be advised when placing an order: all times quoted are approximate and not guaranteed.
Please call (717) 246-5797 Monday-Friday 8:00-4:00 EST to place an order.
We do not have an online shopping cart or a secure email, so please do not disclose your credit card information through this method.

 
Family Heirloom Weavers

Show House & Mill Tours ˖ 775 Meadowview Drive ˖ Red Lion, PA 17356

Mail Order & Shipping ˖ 601 W. Maple St. ˖ Red Lion PA 17356
 

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