FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Shipping & Returns
How much does shipping cost?
Our shipping rates can be seen on our Shipping & Returns page.
Where do you ship?
We ship domestically to the United States only. We're sorry but we cannot ship internationally at this time.
How long does shipping take?
We ship in stock orders as fast as possible; usually within 2-3 business days. Items are then shipped via UPS ground or via USPS.
Can I have my shipment expedited?
We may be able to arrange expedited shipping. Any additional shipping charges over our standard rate would be at the expense of the customer. Please contact us if you need to arrange expedited shipping. As long as we haven't already processed your order, we will do our best to accommodate your needs.
Can I pick my order up at the shop?
Yes. Local orders may be picked up on Saturdays during our normal business hours. Your order confirmation and photo ID are required for in-store pickup.
Can I return an item?
Except in cases of manufacture defect, Items may be returned up to 30 days after receiving your order. Please read our entire return policy for further instructions.
How do I order Ingrain Carpet?
Every carpet job is unique. We can help you every step of the way. Contact us to find out more.
How much does ingrain carpet cost?
Because our carpet is typically woven at 36" wide, it is sold by the yard rather than by the foot. One square yard of carpet is equivalent to 9 square feet.
Do you install the carpet?
No. We do not offer installation services, however we may be able to recommend an installer. Please contact us for more information.
How much carpet do I need?
Contact us with the dimensions of the room at both the longest and widest points and we can determine how many yards are required. If your room is more a more complicated shape, please let us know and we can further determine your needs.
How long does it take to have carpet made?
The timeline for every carpet job varies depending on several factors, including yarn color selections and size needed. Larger sized carpets and those requiring custom dyeing will take longer to weave.
What is the carpet made from?
Our Ingrain Carpet is made from 100% wool yarn.
How is Venetian Carpet different from Ingrain Carpet?
Both types of carpet use a very durable and heavy wool yarn and are both flat-weave carpets.
The primary difference between the two is the looms on which they are woven. Ingrain carpet is woven on card-driven Jacquard looms that allow for a much more detailed and intricate pattern. Venetian carpets utilize simpler striped patterns and do not require punch cards for manufacture.
Can I get samples of the carpet?
Yes! Please contact us to request samples. We will do our best to accomodate your choice of color(s) and pattern(s).
What can I expect when ordering carpet?
The first step is to contact us to discuss your needs and the size of the room(s) you need carpet for.
Is there a minimum run for custom carpet?
Yes. The minimum run is 15 linear yards of any custom woven carpet.
What is a carpet sheep?
What pattern should I choose for my project?
For historical accuracy, our patterns are organized by date from earliest to latest.
How do I know if an item is available to order?
All available sizes and colors are shown in the drop down boxes on the item pages. If a particular variation is sold out, it will not available for selection (grayed out).
If you are looking for a particular item and it is not available via our website, it is most likely not available. You may contact us to inquire about a specific item.
What forms of payment do you accept?
For online ordering, we accept PayPal and credit card payments from Visa, Mastercard, American Express and Discover.
Can I order by phone/fax?
No. At this time we offer sales through our website or at our retail location only.
Can I pay via check?
We can accept a check only at our physical retail location.
Is an item from a previous year available now?
No. We release new product lines very regularly and older items are phased out.
Can I make a custom order?
We are not able to create custom sizes or individual items. Larger runs/yardage are possible through our commision weaving location. Contact us to discuss your needs.
Do you wholesale?
No. At this time, we are not offering any wholesale goods.