FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Shipping & Returns

How much does shipping cost?


Our shipping rates can be seen on our Shipping & Returns page. All orders over $150 ship for free!




Where do you ship?


We ship domestically to the United States only. We're sorry but we cannot ship internationally at this time.




How long does shipping take?


We ship in stock orders as fast as possible; usually within 2-3 business days. Items are then shipped via UPS ground or via USPS. Expect delivery 7-10 business days after your order.




Can I have my shipment expedited?


We may be able to arrange expedited shipping. Any additional shipping charges over our standard rate would be at the expense of the customer. Please contact us if you need to arrange expedited shipping. As long as we haven't already processed your order, we will do our best to accommodate your needs.




Can I pick my order up at the shop?


Yes. Local orders may be picked up on Saturdays during our normal business hours. Your order confirmation and photo ID are required for in-store pickup. Calling ahead is advised so we can have your order ready when you arrive.




Can I return an item?


Except in cases of manufacture defect, Items may be returned up to 30 days after receiving your order. Please read our entire return policy for further instructions.





Ingrain Carpet

How do I order Ingrain Carpet?


Every carpet job is unique. We can help you every step of the way. Contact us to find out more.




How much does ingrain carpet cost?


Because our carpet is typically woven at 36" wide, it is sold by the yard rather than by the foot. One square yard of carpet is equivalent to 9 square feet. Our Ingrain Carpet starts at $145/square yard. An average 12' x 12' room carpeted in our popular Regency pattern would cost about $2,320 for the carpet itself. Every carpet project is unique, so please note additional fees may apply depending upon the color and pattern selections and complexity of the room(s). Please contact us for a quote tailored to your specific project.




Do you install the carpet?


No. We do not offer installation services, however we may be able to recommend an installer. Please contact us for more information.




How much carpet do I need?


Contact us with the dimensions of the room at both the longest and widest points and we can determine how many yards are required. If your room is more a more complicated shape, please let us know and we can further determine your needs.




How long does it take to have carpet made?


The timeline for every carpet job varies depending on several factors, including yarn color selections and size needed. Larger sized carpets and those requiring custom dyeing will take longer to weave. Please allow at least 8 weeks lead time for custom dyed yarn.




What is the carpet made from?


Our Ingrain Carpet is made from 100% wool yarn. We use a special blend of highly durable, coarse wool from "carpet sheep" - authentic to what was used when ingrain carpet was originally being produced in England and Scotland.




How is Venetian Carpet different from Ingrain Carpet?


Both types of carpet use a very durable and heavy wool yarn and are both flat-weave carpets.
The primary difference between the two is the looms on which they are woven. Ingrain carpet is woven on card-driven Jacquard looms that allow for a much more detailed and intricate pattern. Venetian carpets utilize simpler striped patterns and do not require punch cards for manufacture. Venetian carpet was a popular choice for less formal rooms in the home.




Can I get samples of the carpet?


Yes! Please contact us to request samples. We will do our best to accomodate your choice of color(s) and pattern(s). Please note that a fee may be required for each selection. This amount will be refunded once the samples are returned or it can be applied to your deposit if you choose to order.




What can I expect when ordering carpet?


The first step is to contact us to discuss your needs and the size of the room(s) you need carpet for. Once patterns and colors are chosen, we will provide you with a customized quote detailing the cost and timeline for your project. If you choose to order, we require a 50% deposit before we commence weaving. The remaining balance is due upon delivery.




Is there a minimum run for custom carpet?


Yes. The minimum run is 15 linear yards of any custom woven carpet. If you need a smaller quantity, please contact us. We may be able to offer suggestions on similar colors and patterns we have in stock, dependent on availability.




What is a carpet sheep?





What pattern should I choose for my project?


For historical accuracy, our patterns are organized by date from earliest to latest. For best accuracy, you should choose a pattern that predates your project's date of origin. Popular patterns were manufactured for years or even decades. So a home built in 1850 may have chosen a carpet that had been on the market since 1835, for example. If you're unsure which pattern might be best for your project, please contact us. We can help advise.





Online Shopping

How do I know if an item is available to order?


All available sizes and colors are shown in the drop down boxes on the item pages. If a particular variation is sold out, it will not available for selection (grayed out).

If you are looking for a particular item and it is not available via our website, it is most likely not available. You may contact us to inquire about a specific item.




What forms of payment do you accept?


For online ordering, we accept PayPal and credit card payments from Visa, Mastercard, American Express and Discover.




Can I order by phone/fax?


No. At this time we offer sales through our website or at our retail location only.




Can I pay via check?


We can accept a check only at our physical retail location.




Is an item from a previous year available now?


No. We release new product lines very regularly and older items are phased out. What we have available online is typically all that is available. If you are looking for a new item to match/coordinate with an item you already own, please contact us. We may be able to provide suggestions. Please email us with the relevant details. Photos are extremely helpful.




Can I make a custom order?


We are not able to create custom sizes or individual items. Larger runs/yardage are possible through our commision weaving location. Contact us to discuss your needs.




Do you wholesale?


No. At this time, we are not offering any wholesale goods. You may instead be interested in commission weaving. Contact us to learn more.





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